Q: Are towels and bath towels provided?

Small towels are provided, larger bath or sauna towels must be brought by yourself. The number of towels provided corresponds to the maximum number of people in your offer.

Question 1

Is bed linen provided?

Accepted Answer

Yes, the beds in the house are made up with bed linen.

Question 2

Are towels and bath towels provided?

Accepted Answer

Small towels are provided, larger bath or sauna towels must be brought by yourself. The number of towels provided corresponds to the maximum number of people in your offer.

Question 3

What can I do at the house if the cleaning has not yet been completed and it is not yet possible to move into the house?

Accepted Answer

The barbecue hats are directly available to newly arriving guests. The anteroom is also available immediately.

Question 4

Why should I take my time when taking over the house?

Accepted Answer

It is important to us that the guest gets to know the certain peculiarities of the house in advance. Furthermore, it is an advantage if there is time to fill out the registration confirmation and to read the meter readings so that this can be done properly. Furthermore, you should be given the opportunity to report any damage that has already occurred so that you do not have to take responsibility for it.

Question 5

Which rooms are intended for me as a guest?

Accepted Answer

The rooms intended for you can be found in your offer. If you rent the whole house, all rooms that are not labeled "Private" are at your disposal.

Question 6

How do I ventilate properly to save energy?

Accepted Answer

In order not to increase the amount of energy used, we recommend that you ventilate as follows: Open the windows for 5-10 minutes to ventilate. Tilting the windows is not recommended, as a lot of energy is lost here.

Question 7

Is Internet access via W-LAN possible in our houses?

Accepted Answer

Yes, our holiday homes have W-LAN.

Question 8

How does the utility bill work?

Accepted Answer

The meter readings for electricity, hot water and heating are read in your presence and the amount of wood available is determined and listed. This takes place both on arrival and departure. The differences between the meter readings and the amount of wood are converted into energy units as follows.

1 energy unit= 1 unit of hot water and heating according to the meter
1kWh electricity corresponds to 2 energy units
1m3 of wood corresponds to 750 energy units

These values are added together and represent the energy consumption.

Question 9

What does the guest have to do in the house on the day of departure?

Accepted Answer

The bed linen must be removed and taken to the cellar next to the staircase together with the towels used. Furthermore, the kitchen should be tidy and the unwashed dishes put in the dishwasher and the fridges cleared out and switched off.

Question 10

Where can I get the lift ticket?

Accepted Answer

At the lift ticket offices. Also online on the Großglockner Bergbahnen homepage.

Question 11

Are tea towels provided?

Accepted Answer

Yes, some are provided.

Question 12

Are dishwasher tabs, soap and washing-up liquid, etc. provided?

Accepted Answer

No, you must bring your own.

Question 13

Is toilet paper provided?

Accepted Answer

The toilets are initially stocked with toilet paper. You must bring your own toilet paper.

Question 14

Why is furniture not allowed to be temporarily removed from the designated places?

Accepted Answer

Unfortunately, it has happened time and again that guests have moved furniture from one room to another, causing major damage. We are therefore forced to strictly prohibit the moving of furniture.

Question 15

How should I deal with damage?

Accepted Answer

Damage, such as broken glass or similar small items, can happen quickly. Therefore, these must be reported to us before departure and the damage incurred must be compensated.

Question 16

Is smoking allowed in the house?

Accepted Answer

Smoking is permitted outdoors and in the designated smoking areas. Smoking is not permitted in the other rooms.

Question 17

What should I bear in mind when traveling to Heiligenblut?

Accepted Answer

The Grossglockner High Alpine Road is closed all winter between Fusch an der Grossglockner and Heiligenblut. Alternative routes are via the Felbertauern Pass or the Tauernautobahn or via piggyback transport through the "Tauernscheuße" between Mallnitz and Böckstein.

Question 18

How are the kitchens equipped?

Accepted Answer

Our kitchens are each equipped with an electric stove with 4 hotplates, an oven, refrigerator, microwave, filter coffee machine, dishwasher, sink, sufficient crockery and cutlery, as well as glasses, pots and pans.

Question 19

How do I get to the house in winter?

Accepted Answer

You can drive to the valley station of the gondola lifts by car. You can unload your vehicle there. After unloading your vehicle, you can park it in the Heiligenblut parking garage. You then have to carry your luggage to the gondola where it will be transported. Transferring from one gondola lift to the other is necessary at the middle station or at Schareck. From the valley station, the Panoramabahn, luggage is transported to the holiday home by snowmobile.

Question 20

How do I pack my luggage in winter for transportation from the valley to the house?

Accepted Answer

The luggage should be packed in such a way that it is protected against moisture and light impacts as it is transported by snowmobile. We recommend closed boxes, suitcases or cardboard boxes. Plastic bags are unsuitable as they tear too easily. We recommend that you label your luggage with the name of the Römerhütte and the dates of your stay so that you can easily distinguish your luggage if you meet a predecessor or successor group on arrival or departure.

Question 21

Is there a television available?

Accepted Answer

Yes, there is a satellite TV in every kitchen.

Question 22

Are drinks stored at the Römerhütte?

Accepted Answer

No, there are no drinks available at the Römerhütte, please bring your own.

Question 23

When is the house available?

Accepted Answer

In winter usually from 14:00. In summer usually from 17:00.

Question 24

When is the house available?

Accepted Answer

All year round between 17:00 and 17:30.

Question 25

Why should the arrival in winter be planned so that I am already in Heiligenblut in the morning (around 9:00 am)?

Accepted Answer

As the arrival to our house is only possible via the lifts and these close at 16:00, the arrival should be planned as early as possible so that any delays due to traffic jams, accidents, unforeseeable weather conditions, etc. can still be compensated. It must also be possible for us to leave the high plateau via the lifts before 16:00. - For this reason, no luggage will be delivered to the house after 14:30.

Question 26

How does the luggage transport from the valley station of the Panoramabahn to our house work?

Accepted Answer

Someone from us will come to the valley station of the Panoramabahn with a snowmobile and trailer. Guests are then responsible for loading and unloading this vehicle themselves under supervision. We recommend that one part of the group takes over the loading and another part the unloading. Passenger transportation is not possible.

Question 27

Why is luggage transportation from the valley station of the Panoramabahn only possible on the first and last day of booking?

Accepted Answer

Organizationally, it is not possible for luggage to be transported on days other than the 1st and last day of booking.

Question 28

Why is waste separation so important in our house, especially in winter?

Accepted Answer

t is not possible to take garbage away from the house in winter. This can only be done from the end of May. Therefore, the waste must be stored at the house in the meantime. We will show you on site how waste separation is carried out in a regionally fair manner.

Question 29

How does the sauna work?

Accepted Answer

The sauna has 2 controls. One is used to set the temperature, the other to set how long the sauna is heated for. The light in the sauna is linked to the controller with the time.

Question 30

How does the departure day work in winter?

Accepted Answer

On the day of departure, one of us will come to the house (usually between 08:30 and 09:00) to settle the service charges and to take over the house. The luggage is then delivered to the valley station of the Panoramabahn.

Question 31

How does the departure day work in summer?

Accepted Answer

On the day of departure, someone from us will come to the house at a previously agreed time (usually between 09:00 and 11:00) to carry out the service charge settlement and to take over the house. The house is then no longer available.

Question 32

Is there a bread roll service at the Römerhütte or nearby?

Accepted Answer

Unfortunately there is no bread roll service. Our recommendation: get some baked bread which you can prepare in the oven for breakfast.

Question 33

What do we as guests need to be aware of at the valley station in Heiligenblut?

Accepted Answer

To ensure that the lift operation is not impaired, only one of the two elevators should be used for transporting luggage and food. Please do not go through the Please do not go through the ticket machine with your luggage, but around the outside to the exit for descents. Let the lift staff at the valley station know that you are arriving at Ferienhaus Römerhütte and ask them where you can best leave your luggage - this is helpful so that the lift operation is not impaired.

Question 34

Do I need a ski pass for arrival or departure?

Accepted Answer

No, arrival and departure via the gondola lifts is free of charge. The lift staff will be informed about arrivals and departures and the whole thing is possible without any red tape. Should individual persons arrive or depart on a different day, please let us know. We will then pass this information on.

Question 35

What is the quality of the water?

Accepted Answer

We draw our water from our own spring, which is tested and is of good quality.

Question 36

What is the quality of the water?

Accepted Answer

We obtain the water from the municipality. The water is of the best drinking water quality.

Question 37

What is the height of the parking garage in Heiligenblut?

Accepted Answer

We received the following information from the municipality: "At the entrance, on the first parking level and down the ramps, you can get in with a vehicle height of max. 2.04 m - parking levels 3 and 4 are slightly lower, you must not try to drive in here because the girders are lower - under 2 m. In winter (when the barrier at the bottom is open), it is also possible to drive in at the bottom (at the exit) and find a parking space on the last parking level - there is even space for vehicles with a height of 2.60 m here. Furthermore, in winter, cars that are too high for the parking garage can be parked in the so-called black lot, which is marked on the following map. The ski bus can be used to get back to the valley station (check the ski bus timetable)."

karte schwarzer platz

Question 38

How does the sauna work?

Accepted Answer

There is an analog controller, a timer and buttons for switching on and off. The light has its own button. If the timer is not wound up, the sauna will not work.

Question 39

How are the kitchens equipped?

Accepted Answer

Our kitchens are equipped with an electric stove with 4 hotplates, an oven, fridge, microwave, filter coffee machine, dishwasher, sink, sufficient crockery and cutlery, as well as glasses, pots and pans.

Question 40

Is there a television available?

Accepted Answer

Yes, there is a television in the kitchen on the first floor and a second one in the living room on the upper floor.

Question 41

How does waste separation work in our houses?

Accepted Answer

Waste separation is an important issue for us. We therefore have a room at our properties where waste is collected and separated. Here we expect compliance with our local separation standards, which are categorized as follows:
• Glass (colored and white glass)
• Paper and cardboard
• Metals and plastics (including metal foils, plastic bottles, films, plastic packaging materials and tetra packs)
• organic waste
• Ash and cigarette butts
• Bottled cooking oil should be taken to the household waste collection point
• Residual waste (everything that does not fall under the above categories or is excluded below)
The disposal of oil, food waste, hair etc. via the drains is not permitted. We cannot accept batteries and hazardous waste. These must be taken back with you. If the waste separation does not work, we reserve the right to ask you to take your waste with you and dispose of it yourself.

Question 42

How does the departure day work in winter?

Accepted Answer

On the day of departure, someone from us will come to the house (usually between 07:30 and 07:40) to do the service charge settlement and to take over the house. The house must then be vacated by 11:00 am.

Question 43

How does the departure day work in summer?

Accepted Answer

On the day of departure, someone from us will come to the house at a previously agreed time (usually between 09:00 and 11:00) to carry out the service charge settlement and to take over the house. The house is then no longer available.

Question 44

What are the available routes coming from the north?

Accepted Answer

1. Via the Grossglockner High Alpine Road via Zell am See (only possible in summer)
2. Via the Tauern Autobahn via Salzburg and the Spittal junction towards Lendorf
3. Via the Felbertauern Road and Lienz in East Tyrol.

FAQs